Refund and Return Policy

At Shaping Gym Wear, we want you to feel completely confident and satisfied with every purchase you make from our online store. We understand that sometimes a product may not meet your expectations or fit your needs as you had hoped. That is why we have developed a straightforward and customer-friendly Refund and Return Policy, designed to ensure clarity, fairness, and peace of mind for every shopper.

Eligibility for Returns

Most of our products are eligible for return, provided they are unused, unwashed, and in the same condition that you received them. We require that all original tags, packaging, and hygiene liners (if applicable) remain intact and attached to the product. This helps us maintain the highest standards of health and safety for all our customers.

Please be aware that certain categories of items may not be eligible for return due to hygiene reasons or the nature of the product. These exceptions are clearly indicated on the respective product pages. Should you have any doubts before making a purchase, we encourage you to review the product description carefully.

How to Initiate a Return

If you decide that an item is not right for you, initiating a return is simple. Start by contacting our customer support team through the contact options available on our website. You will need to provide your order number, the name of the product you wish to return, and a brief reason for the return. Our team will then guide you through the rest of the process and provide you with the necessary instructions.

We ask that all return requests be submitted within the period specified during checkout and in your order confirmation. Once your return request is approved, you will receive clear instructions on how to send the item back to us. Please ensure that the product is carefully packaged to avoid damage during transit, as we cannot accept items that are damaged due to insufficient packaging.

Inspection and Approval

Once we receive your returned item, our quality assurance team will inspect it to ensure that it meets the conditions outlined above. This inspection typically takes a short period after the package arrives at our facility. If the return is approved, we will proceed with processing your refund according to your original payment method.

Please note that if an item is returned in a condition that does not meet our eligibility criteria—such as showing signs of wear, stains, odors, or missing tags—we may be unable to accept the return, and the item may be sent back to you at your request.

Refunds

When your return is approved, the refund will be issued to the original payment method you used when placing your order. Once processed, the refund will be released by our system. Depending on your bank or payment provider, it may take some additional days for the funds to appear in your account. We will notify you via email as soon as your refund has been initiated.

Please understand that we can only issue refunds to the original source of payment. We are unable to transfer refunds to different accounts or cards due to security and policy reasons.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons. These typically include but are not limited to items such as underwear, face masks, or any products that have a sealed hygiene sticker that has been opened. Gift cards and final sale items are also non-returnable and non-refundable. Please check the product page before purchasing to confirm whether an item falls under this category.

Damaged or Incorrect Items

In the unlikely event that you receive a product that is defective, damaged, or not what you ordered, we sincerely apologize. Please contact our customer service team immediately. You will not need to follow the standard return process for such cases. We will work with you promptly to resolve the issue, which may include sending a replacement or issuing a full refund without requiring you to return the damaged item, depending on the situation.

Final Notes

Shaping Gym Wear reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically. By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this policy.

Thank you for choosing Shaping Gym Wear. Your satisfaction is our priority, and we are committed to making your shopping experience as seamless and enjoyable as possible.